Warranty

  • General and horse rider/riding specific guidelines

    Warranty rights apply to all Consumer contracts (purchase). These rights are based on the fact that if the Consumer has a defective product that is of a weaker quality than the expected (in price/value ratio), with a defective error (as he/she does not know the mistake and rightly assumes that the product is defective), then the contract is considered to be defective the distributor is liable.

    Generally, this is a malfunction if the product does not meet the following criteria:

    • should be suitable for purposes which the same type of services (in the same price range) are normally used
    • it must have the features contained in the description given by the debtor and that it has the attributes of the service presented to him/her as a sample

    Please always consider our written and oral recommendations for each product, which is of particular importance to the equestrian sport. For example, the saddle, breeches, caps/helmets, halters, etc. which are suitable for hobby purposes, lightweight, occasional riders, obedient, well-trained horses, are not suitable for competition and training purposes, daily multiple hours use, foal equipment, heavyweight rider, etc.

    • must have the quality or performance that is customary for the same type of services (in the same price range) and which the holder may expect, taking into account the nature of the service, and the recommendations of the manufacturer, the importer or his representative of the specific characteristics of the service

    Price always refers to quality, except for the running-out, outlet and last items that can be very good quality items on really cheap prices.

    • it must be appropriate for the purpose determined by the rightholder if the claimant has brought it to the debtor at the time of the conclusion of the contract and the debtor has consented to it

    Here, let's note that discounted products - if they are not seasonal, are no longer manufactured and are running out of stock - are cheaper because they do not meet the expected quality. In these cases, aesthetic errors such as leather wear and color loss may occur soon. They are not as durable as the same type of unprivileged goods, but they can only be used with certain restrictions - but because of their very favorable price, buyers need this kind of sale. But in all of these cases, we bring to the attention of our customers the cause of the devaluation, and the acknowledgment must be confirmed by the buyer. (Signature, transfer, etc.)

    And the buyer should keep in mind

    • the special features of the particular types of horses and their special equipment (eg. western saddles are not suitable for Nonnius, low-cost nylon leadropes are not suitable for commanding stallions)
    • the appropriate clothing and protective equipment (eg. tearing of a more than a few sizes smaller breeches, buying helmets by saying "he/she will grow into it" causing insufficient protection)
    • advice on how to care for leather (even before the first use) and equipment, because neglecting them will invalidate warranty!

    We can not be held liable for such defects caused by negligent purchase and use!

    (In addition, the parties may agree on other terms in the contract (eg. selling a damaged product as a depreciation), but the presumption of course means that the creditor wishes to obtain a flawless product that is of impeccable quality.

    If the defect occurred during normal use, it is generally assumed that this is a malfunction.

    The most typical example of the use of warranties is the shoe-related complaint. There is usually no warranty for the shoe (optional). It is said to be a "half-year warranty" because the indemnity gives the same rights as the warranty for the first 6 months. The difference between the first six months and the remainder of the warranty is that if the cause of the fault is disputed, then in the first six months the trader has to prove that it was not due to improper use, until the burden of proof turns, the Consumer has to prove that the cause of the defect was already in effect and was under normal use.

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  • Caring instructions

    Leather can be virtually indestructible if treated properly. With a little bit of care and attention, your new leather will last well into vintage age and your vintage leather will continue to have a long happy life.
    The most important things to remember about leather is not to get it soiled, soaked, or let it dry out. Despite the fact that all of these things can be rectified to some extent, it is helpful to not let leather get into such a condition in the first place. Proper storage, cleaning, and conditioning will keep leather looking as good as new no matter how old it is.

    Storing leather properly when it is not being used is the most important thing you can do to keep it in its best condition. When leather is stored it should not be in extreme hot or cold, or in excessive dryness or humidity.

    Treat or remove any stains on the leather before cleaning it. Use warm leather soapy water. Rub the leather with a soft cloth to produce a lather in any area you want to clean. Wipe away excess lather with a clean cloth. Rinse leather thoroughly either by running through warm water or wiping several times with a damp cloth. Pat leather dry with a clean towel to remove excess water and to make it more shiny. Allow leather to dry flat in a warm place out of direct sunlight and away from a strong heat source (fire, heater, stove, etc.)

    Than use leather oil or grease with a a lint free soft cloth when conditioning leather, microfiber cloths are ideal. Never apply contitioner (oil or grease) directly to the leather, apply to cloth first.

    Never use grease or oil on the suede parts, use only heavy brushes or sandpapers on them.

    Use always only the recommended care products specifically designed for this use, such as the care products that offers Tattini. Other materials and chemicals can damage the skin, sewing and painting.

    In case of complaint, you can validate the warranty just for properly cared items.

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  • Washing instructions

    Washing questrian equipments and cltohing: Cotton / linen breeches, shirts, jackets, coats, saddle clothes, horse rugs, etc, washable leather products (chaps, gloves, etc.), can be washed on 30 ° C, in water, but always read the textile guide sewn in the products.
    Please, follow the washing/cleaning instructions of the labels sewn, especially respect on the especially the temperature of washing, the washpowder and the aftercare.

    The right choice of the clothing's size can greatly affect the material's and sewing's life length.

    Do not expose to direct heat or blazing sun!

    Washing sheepskin equipments: Always use shampoo or detergent recommended for sheepskin or wool. Only these can provide effective care and cleaning.
    Follow the instructions for washing sheepskin prdoucts: in cold water, laid down, shape adapted drying.

    In case of complaint, you can validate the warranty just for properly cared items.

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  • Component guarantee

    In what case can a User use the right of part guarantee?
    In the event of a defective fulfillment by the company operating a web store, you may claim the right of component guarantee against the enterprise.

    What rights do the User have based on component guarantee?
    The User may - at his/her choice - have the following assurance claims: he/she may request correction or replacement unless the fulfillment of the Customer's choice is impossible or a disproportionate additional cost to the enterprise. If he/she has not requested or couldn't request a correction or replacement, he/she may request a proportional delivery of the services or he/she may repair or correct the defect at the expense of the enterprise, or he/she may also terminate his/her contract - as a last resort. He/she may also switch from one's choice of component guarantee right to another, but the cost of the transition will be borne by the User, unless it is justified or the business has given cause.

    What is the deadline for validating User's component guarantee claim?
    The User is obliged to disclose the defect immediately after discovery, but not later than within two months of discovery of the defect. At the same time, please note that beyond the two-year limitation period from the performance of the contract, you will no longer be able to enforce your warranty rights.

    To whom can User enforce his/her component guarantee claim?
    The User can enforce his/her component guarantee claim against the business.

    What other conditions are there to enforce the component guarantee rights?
    Within six months from the date of delivery, there is no other condition to enforce your component guarantee claim beyond reporting ot the defect, if the User verifies that the product or service was provided by the company operating the webshop. However, after six months from the date of delivery, the User shall be required to demonstrate that the defect recognized by the User was already present at the time of delivery.

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  • Product guarantee

    In what case can a User use the right of product guarantee?
    In the event of a defect in a product, the User may, at his option, claim an component guarantee or product guarantee.

    What rights do the User have based on product guarantee?
    As a product guarantee claim, you may only ask for repair or replacement of the defective product.

    In what cases is the product considered to be defective?
    The product is defective if it does not meet the quality requirements in force when it is placed on the market or if it does not have the features specified by the manufacturer.

    What is the deadline for validating User's product guarantee claim?
    Product guarantee claims may be validated by the User within two years from the date of placing the product on the market. After this deadline, he/she will lose his entitlement.

    To whom and with what other condition can User enforce his/her product guarantee claim?
    User may only claim product guarantee claims against the manufacturer or distributor of the product. A product defect must be proved by a user when claiming product guarantee.

    In which case is the manufacturer (distributor) exempted from his product guarantee obligation?
    The manufacturer (distributor) is only exempted from his product guarantee obligation if it can prove that:

    • the product has not been manufactured or placed on the market by the business, or
    • the defect was not recognizable by science at the time of placing on the market, or
    • the product defect stems from the application of a statutory or mandatory regulatory requirement.

    The manufacturer (distributor) has to have sufficient evidence to justify the exemption.

    Please note that due to the same defect, you may not be able to enforce the component guarantee and product guarantee claims simultaneously. However, in the event of a successful validation of your product guarantee claim, you may claim the component guarantee for the replaced product or the part repaired to the manufacturer.

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  • Warranty

    In which case can a User use the right to a warranty?
    In the case of incorrect fulfillment the company operating the webshop is obliged to provide warranty if the user is considered a Consumer.

    What rights do the User have and what are the time restrictions of the warranty?
    The warranty period is one year. The warranty period is the transfer of the Consumer goods to the Consumer or when the product is put into service by the distributor or his authorized representative, commencing with the date of commissioning.

    On the basis of your warranty claim, according to choice User may

    • request repair of replacement, unless the selected warranty right is impossible to fulfill, or if this result in a disproportionate additional cost in comparison with the fulfillment of another warranty claim to the other debtor taking into account the value of the service in defect, the breach of contract and the right of the holder interest; or
    • request a proportionate reduction of the remuneration, may correct the defect at his/her own expense or cancel the contract if the debtor has not made the correction or replacement, or can not fulfill this obligation, or if the creditor the interest in correcting or replacing has ceased.

    There is no place for a cancellation due to an insignificant defect.

    Correction or replacement should be carried out within a reasonable time, taking into account the nature of the matter and its intended purpose by the rightholder.

    When is the company exempt from the obligation of warranty?

    • The company's warranty obligation is exempted only if it proves that the cause of the fault occurred after the delivery. Please note that due to the same error, you may not claim component guarantee and warranty claims, product guarantee and warranty claims simultaneously, otherwise the User's rights are warranted regardless of the rights described in the Product and Component guarantee sections.
    • The Service Provider is not covered by warranty beyond the warranty period (life expectancy) for damages caused by natural wear and tear.
    • The Service Provider shall also not be liable for any damages resulting from defective or negligent handling, excessive wear or damage other than the specified deviation or other improper use of the products.
    • If the Consumer validates replacement requests within three working days from the date of purchase (commissioning) because of the failure of the product, the Service Provider is obliged to replace the item, provided that the defect prevents its intended use.
    • This warranty may be revoked if the repair/installation work on the product is carried out by non-qualified third party and the defect has been caused by this action. You may also lose a warranty if there is burn, broken, cracked or other physical, visible injury or improper use (excessive product overheating), improper installation (unless the product is put into service by the company or has been carried out by an authorized representative, or if improper commissioning is due to an error in the operating instructions manual), mechanical/electrical loads exceeding the parameters specified in the product description or other non-intended use, incorrect storage, defects, disregard, elemental damage, natural disaster, caused the failure.
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  • Procedure for warranty claims

    In a contract between the Consumer and the company, the parties' agreement on the provisions of the regulation may not be disadvantageous to the Consumer.

    The Consumer is obliged to prove the conclusion of the contract (invoice or receipt).

    The company is obliged to create a record of the Consumer's claim for warranty or guarantee.

    Please pack the product in such a way that it can not be damaged during return transport. We can not accept liability for any damage resulting from improper packaging.

    A copy of the record shall be made available to the Consumer promptly and verifiably.

    If the company can not comment on the performance of the Consumer's warranty or guarantee claim upon its notification, it must inform the Consumer in a verifiable manner within five working days of its position - including the grounds for refusal and the opportunity to make contact with the conciliation body.

    The company is obliged to keep the records for three years from the date of its inclusion and to present it at the request of the audit authority.

    The company should endeavor to make corrections or replacements within a maximum of fifteen days.

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